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Learn about safety
Vivaly is designed to reduce stress around childcare by sharing responsibility, not shifting it onto individuals.
Caregiver identity and required checks, including Working With Children Checks, are verified before bookings can be accepted. Reliability is informed by real booking follow-through over time, not just profiles or reviews.
All communication, bookings, and payments should stay on Vivaly. This allows issues to be addressed properly, patterns to be noticed, and support to step in when something doesn't feel right.
If a concern arises at any point, it can be reported directly through the platform. Vivaly reviews issues and intervenes where needed so neither parents nor caregivers are left handling problems alone.
To keep the platform fair and dependable:
Accurate Profiles: Information shared on profiles should be accurate and kept up to date
Follow-Through: Honouring accepted bookings matters and is tracked
Platform Use: Cancellations and changes are handled through the platform
Respectful Communication: Professional, respectful communication is expected from everyone
Vivaly works best when it remains the single place where care is arranged, managed, and supported.
Still need help? Our support team is here for you.
vivaly.care@gmail.com